Shipping Policy

At www.dekomart.in, we aim to deliver your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website, operated by Glanzmart Online India Pvt. Ltd.

1. Shipping Destinations

We currently ship to addresses within India. We do not ship internationally at this time.

2. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs:

• Standard Shipping: Orders are typically delivered within 5-7 business days.
• Express Shipping: Orders are typically delivered within 2-3 business days.

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, and holidays.

3. Shipping Charges

Shipping charges are calculated based on the weight and dimensions of the items in your order, as well as the shipping method selected. You will see the applicable shipping charges at checkout before you complete your purchase.

4. Order Processing

• Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
• Order Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Shipment: You will receive a shipment confirmation email with tracking information once your order has been shipped.

5. Order Tracking

You can track your order using the tracking number provided in your shipment confirmation email. Please allow 24 hours for the tracking information to become available.

6. Delivery Issues

• Incorrect Address: Please ensure that the shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.
• Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team at [customer service email/phone number]. We will work with the carrier to resolve the issue.
• Damaged Items: If your item arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a replacement or refund.

7. Delivery Restrictions

Certain items may have restrictions or may not be eligible for shipping to some locations due to size, weight, or regulatory constraints. These restrictions will be noted on the product page.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

Glanzmart Online India Pvt. Ltd.

Email: info@dekomart.in