Returns Policy

At www.dekomart.in, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a smooth and hassle-free return experience.

1. Eligibility for Returns
   • Items must be returned within 30 days of receipt of your shipment.
   • Items must be unused, undamaged, and in their original packaging.
   • Proof of purchase is required for all returns.
2. Non-Returnable Items
   • Several types of goods are exempt from being returned. Perishable goods such as flowers, food, or plants cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
3. Return Process
   • To initiate a return, please contact our customer service team at [customer service email/phone number] with your order details.
   • Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
   • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
4. Inspection and Refunds
   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Exchanges
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email/phone number].
6. Gifts
   • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.